14 Day Money Back Guarantee Kingdom pins offers you a 14 Day money back guarantee. If you are not happy with the goods simply return them within 14 days for a full refund. Shipping rates are unfortunately not refundable. In order to quality for a refund you need to advise the sales team on the contact tab below and be issued with a RA (Return Authorisation Number). The RA needs to be clearly advised in order to ensure there are no delays with your refund. All goods returned must be of resale quality.

The refund policy with all purchases on the Kingdom Pins is above our legal requirements suggested by the NSW Government Fair Trading rules which govern retail sales. For more information on this guideline please visit Fair Trading NSW.

Damaged Goods If your item is damaged in transit, please contact the customer service team on the contact tab below. We will issue a refund if there is no stock to replace the damaged goods. The refund will be processed once the goods are received. The cost of freight will be bourne upon the buyer. A RA number needs to be issued for damaged good - please follow the steps advised above.

Taxes and Duty Kingdom pins is not responsible for any local taxes or duty which may be applicable to any parcels or items shipped. Local customs, taxes and duty are different in each country and we have no control over any delays caused by customs or extra payments that may be required. Contact your local postal service and customs department for more information.

Australian GST All products sold on Kingdom Pins are in US Dollars. Australian residents are subject to a 10% Goods and Services Tax. Kingdom Pins offers a bonus to all Australian Residents by including the GST in the price of all goods that are purchased, so your order will not be increased by 10% at the time of the checkout.

Other Fees and Charges Kingdom pins absorbs all credit card and paypal fees for each transaction, so you do not have to pay anymore than the advertised price. Sorry we do not control any currency conversion fees that are part of the paypal payment process. We are sorry we do not accept AMEX, Diners or JCB cards.